FAQs
HOW DO I CREATE A UNIFORM ACCOUNT?
If you are a member of our partner agencies that we currently provide custom uniform service to, you may create an account in order to purchase uniform items. Click on "Uniforms" in the menu. On the page find the icon for your agency and click on it. Follow the prompts to create a new account or login to your existing account.
DO I NEED A PAYPAL ACCOUNT IN ORDER TO PURCHASE FROM YOU?
No. You do not need a PayPal account to make a purchase. You can make a payment through PayPal's established, secure service using your card of choice.
HOW DO I PURCHASE UNIFORMS?
If your agency is currently a partner with us you will need to create an account, be verified as a member, and utilize your login to access your specific agency uniform shop through our website.
HOW DO I MAKE A RETURN?
RETAIL PRODUCTS: If you are not satisfied with your purchase for any reason, you may return the product(s) for a full refund. Please contact us by email to initiate a return.
CUSTOM PRODUCTS: Returns are not accepted on custom products after proof approval. We stand behind our workmanship, however, and any defect or discrepancy in our error will be corrected or remedied. Please contact us immediately so we can investigate the issue and provide for a remedy.
UNIFORM ITEMS: Uniform apparel can be returned in new, unwashed condition provided there is a sizing problem, a manufacturer's defect in the garment, or a typo error of our mistake. Returns will not be accepted on uniform items as a result of customer negligence or laundering habits. Please contact us so we can investigate the issue and
provide for a remedy.
Please read our terms and policies for further details on warranties and returns.
SOME PRODUCTS IN YOUR SHOP ARE LISTED AS "CHARITABLE SALE." WHAT IS THIS?
Redline Graphics is the merchandise producer for the Arizona Fire Service Pipe Band. This organization of firefighter pipes & drums from across the state of Arizona is a 501(C)(3) non-profit charitable organization. Their mission is to promote the traditions of the fire service within the community and to support our members as well as honor those who have made the ultimate sacrifice. We are proud to manufacture the merchandise that supports this organization and any purchase of AFSPB products goes directly to the band to continue their mission.
HOW LONG AFTER CREATING A NEW UNIFORM ACCOUNT, CAN I MAKE A PURCHASE?
When you create a new account under one of our partner agencies, you may begin purchasing uniform items as soon as you are notified that your account is approved. Each new account must be verified and approved as it's created and this may take 24 hours. If you haven't received confirmation of approval after 24 hours, please contact us for assistance, or contact your agency representative.